SEE our focus on convenient customer tools and programs
One of the best ways to serve our customers is to assist them with self-service— improving the “when, where and how” they can access the information, answers and support they seek. As our customers’ expectations evolve, so too must the options we offer.
Likewise, Ameren is paying close attention to evolving consumer preferences to provide programs and tools that people find useful … whether it’s managing energy use, supporting renewable power or getting real-time account information in the channels they prefer.
CUSTOM NOTIFICATIONS & ALERTS
In recent years, Ameren has made extensive efforts to enable customers to access up-to-date account information, 24/7. Customers can view their account online and sign up for the alerts that best fit their needs. We’ve also made it easy to report a disruption in service and access outage information. These are just some of the ways Ameren is making it more convenient for customers to manage their energy needs:
Account changes
Statement reminders
Energy assistance pledges
Service disruptions & outage information
Ameren customers can manage their accounts online or on-the-go with alerts, notifications and easy bill payment options. Smarter technology and customer convenience create the platform for choice. Our proprietary research tells us that customers want to self-serve, manage and control energy usage and costs, and pay bills with ease.
SMART ENERGY CHOICES PAY OFF
When it comes to saving energy, Ameren offers tools, tips and incentives focused on empowering customers to gain more control over their energy use without sacrificing comfort. That’s why we partner with our customers to offer a wide variety of energy efficiency programs that help residents and businesses use less and spend less, too. These programs have been helping thousands of homeowners, renters and business customers across Illinois and Missouri lower their energy costs. Together, we are making a positive impact with lasting benefits.
Get started saving energy today.
AT-A-GLANCE RESULTS OF CUSTOMER ENERGY EFFICIENCY PROGRAMS
28 Million Light Bulbs
Over the past five years, approximately this many ENERGY STAR® certified light bulbs have been purchased by Ameren Missouri and Ameren Illinois customers, at reduced prices.
Bang for the Buck
For every $1 spent on program costs, our Ameren Missouri customers enjoy nearly $3 in benefits and our Ameren Illinois customers enjoy nearly $2.50 in benefits. This demonstrates how a shared commitment to utility energy efficiency investments can yield real results.
NEW INITIATIVES IN THE STATES WE SERVE
IN MISSOURI, CUSTOMERS HAVE A NEW WAY TO SUPPORT SOLAR
In 2016, regulators approved a community solar pilot that provides options for customers to choose and create customized energy generation portfolios that match their interests in solar energy. It will offer the opportunity for customers who want to support solar, but cannot or do not want to install private solar infrastructure on their own homes.
IN ILLINOIS, ENERGY REDUCTIONS CAN REAP REWARDS
Ameren Illinois’ Peak Time Rewards® is a newer program that pays customers back for using less electricity. When demand for energy is high, customers have the opportunity to earn bill credits for proactively reducing their usage. Participation helps their neighbors, their community and the environment by reducing peak electricity usage. There is no cost to participate.